Quality Management and Safety Engineering - module MST 326 for BSc MST
Home page

The module leader for this ten-credit module is John Summerscales.
The module is taken by students of BSc Marine Sports Technology (UCAS code J601)
and was formerly studied by students of BSc Surf Science and Technology (UCAS code C6J6 - until AY 2004/05).
Subject Index to assist in finding specific resources.


This module (formerly MST324) was recoded MST326 from academic year 2005/06 and discontinued in AY2007/08.
  Aspects of selected lectures still inform modules MATS231 and MATS324.
Note that the URL for individual sub-pages accessed below will include the old module code (not the new one!).
This is a live resource - check the final line of the page to ensure you have the most up-to-date version.

Lecture plan

 Lecture  Topics PowerPoint Reading lists
1:  Introduction. Definitions of Quality. The Gurus of Quality. 88 KB ILS/01
2:  Basic statistics.  Statistical Process Control (SPC) and Control Charts.   Six-Sigma.
 Quality Circles.  Kaizen (continuous improvement). Poka-Yoke (mistake-proofing).
32 KB ILS/02
3:  Problem Solving Techniques. (brainstorming * mind maps * cause-and-effect diagrams * FMEA * FTA * DOE). 383 KB ILS/03
4:  Quality Management Systems (ISO 9000).  Quality Function Deployment (QFD). 132 KB ILS/04
5:  Concern for environment not a new phenomenon ...  Sustainability. Environmental Management Systems (ISO 14000).
 Polluter Pays Principle (PPP).  Precautionary Principle.  Life Cycle Assessment/Analysis (LCA). Environmental Impact Classification Factors
153 KB ILS/05
6:  Occupational Health and Safety Management Systems (BS 8800/OHSAS 18001).  COSHH - CHIP - RoHS.  Risk Assessment. 367 KB ILS/06
7:  Project planning (Gantt - PERT/CPM). Technology Road Maps (TRM). 792 KB ILS/07
8:  Event management.  Budget uncertainties.  Insurance against risks.  75 KB ILS/08
9:  Product Liability. CE marking. Recreational Craft Directive (RCD). Classification societies. 179 KB ILS/09
10:  Learning styles (Honey and Mumford).  Team rôles (Belbin).  The culture of organisations.  Change management. 109 KB ILS/10
11:  Revision Tutorial    
12:  Revision Tutorial    

RECOMMENDED TEXT:
James Evans and William Lindsay, The Management and Control of Quality - Fifth Edition, South-Western/Thomson Learning, Cincinnati OH, 2001.  ISBN 0-324-06680-5.
inc. CD-ROM with QuickTimeTM videos, web links and spreadsheets. ISBN 0-324-06682-1.  PU CSH Library.  Support material specific to this book can be found here.
The PowerPoint slides associated with each chapter are:

  1. Introduction to quality: history - definitions.
  2. Total Quality in organisations: systems thinking - manufacturing and service sectors.
  3. Philosophies and frameworks: - the quality gurus - Baldrige national quality awards - ISO9000:2000.
  4. Focusing on customers: customer satisfaction and customer relationship management.
  5. Leadership and strategic planning: the seven management and planning tools.
  6. Human resource practices: high performance work systems - work design - employee involvement - teams - motivation.
  7. Process management: loss functions - design objectives - quality function deployment - kaizen.
  8. Performance management and strategic information management: costs of quality.
  9. Statistical thinking and applications: variation - statistical methods - design of experiments - process capability.
  10. Quality improvement: quality of conformance - six-sigma - seven QC tools - Poka-Yoke.
  11. Quality control: inspection and acceptance - in-process inspection - metrology - repeatability and reproducibility.
  12. Statistical process control (SPC): control charts - SPC implementation.
  13. Reliability: failure rates - reliability management.
  14. Building and sustaining total quality organisations: corporate culture and change - best practice

FURTHER READING:

Samuel KM Ho, Operations and Quality Management, International Thomson Business, 1999. ISBN 1-86152-398-x.   PU CSH Library.

Further reading (books, journal papers or websites) are included on the pages above for individual lectures.  The most reliable sources are refereed journal papers: a number of these are available to University of Plymouth students via the Staff/Student Portal through the following sequence: University Information/Library Resources/Electronic Resources.  Do remember that any other information obtained from the web may be of dubious quality.    For the most part you can expect academic websites (.ac.uk in the United Kingdom or .edu in the USA) to have reasonable integrity, but often the content may be the opinion of one individual rather than ideas agreed by the research community.  Business/commercial/industry sites may often be influenced by the expectation of making a sale!


Return to School of Engineering - Online Document Index.
Other modules taught by JS include:
   MATS231 Composite Materials and Structures for the Marine Environment
   MATS320 Composites Engineering (BEng)
   MATS324 Composites Design and Manufacture (BEng)
   MECH513 Smart Materials and Intelligent Structural Systems
Re-created by John Summerscales for MST326 from MST324 on 26 July 2005 and updated on 23-Jul-2014 15:11Terms and conditions. Errors and omissions. Corrections.